Nobrot,
Thanks for directions, but I think he was the one that told us to go and do the trickey bit ourselves.   Then go back to him, with all the completed paperwork, and then he would do nice easy, clean bit,
and charge us a nice large sum of money.

Hazlenut,
I'me not against paying locals a fair sum for work, but when they continually charge double and triple for services it begins to wear a bit thin.
Yes, you are correct, we do make it too easy in England for non-English speaking people, by translating into every langauge know to man !
Perhaps it's time, now that Spain has been in the EU. for a few years now, to begin offering paperwork, such as Rates bills in other langauges ?