I get the impression (but I may be wrong) that many, if not all customers have not received their bills in the post this month.  I don't know if it's the same for everyone but we get ours dated 29th of the month for that month and you have until 18th of the following month to pay.  One time in the past (before we realised there was a deadline) we actually had a bloke wander up to our front door (on campo) and inform us that if we didn't cough up soon, we'd be disconnected so that's why I was getting a bit anxious if it were just the case that our bill had got lost in the post.  In any event, it looks like there's a bit of chaos going on.  It would obviously be less hassle if they do return to bi-monthly billing.
Has anyone attempted to sign up for the online account facility. ?  I haven't managed to find any details in English.
Cheers,
Bigyin