Phil
Take someone with you who can speak their language, or learn it yourself.
Just because the UK governments are so pathetic that they use the taxpayers money to translate forms for people who cant be bothered to learn English, does not mean that every other nation should do the same. And yes I live here and still pay a lot of tax in the UK.
They have a system here for paying bills which works fine for the locals. You arent a local, so you have to work a way of dealing with it , not them....Rant over  :)