We recently had another example of terrible customer service when asked to call in to the Basa office.
This time it did not revolvle around trying to understand one another,as the officer could speak some English.
But,when we where starting to get near to resolving the problem,the official suddenly got up and walked away from the desk and turned his back on us.
We waited for him to return,but he put his arms up in the arm and jestured for us to go away !
Perhaps there is a time limit they can spend with each customer,or perhaps he could not be bothered ?