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Message started by coldalba on Jan 3rd, 2012 at 9:50am

Title: EURONA PROBLEM?
Post by coldalba on Jan 3rd, 2012 at 9:50am
This morning it seems I can access unsecured sites but  not mail or other sites which require SSL authentication. Is it just me? Have Eurona changed something?

PS For a few days Google seemed to think we were n the Netherlands but today it is back to thinking I am in Italy

Title: Re: EURONA PROBLEM?
Post by coldalba on Jan 3rd, 2012 at 10:22am
Back to normal now c/o switch off, walk around for 30 minutes and switch on again. I should have thought of that!

Title: Re: EURONA PROBLEM?
Post by Ritaratbag on Jan 3rd, 2012 at 12:42pm
Nigel,
Are Eurona still working up on the masts, above Tortosa, please?
Our's and neighbours connection seems very slow, and not like it used to be.
Many thanks, Rita.

Title: Re: EURONA PROBLEM?
Post by Nigel on Jan 3rd, 2012 at 2:18pm

wrote on Jan 3rd, 2012 at 9:50am:
This morning it seems I can access unsecured sites but  not mail or other sites which require SSL authentication. Is it just me? Have Eurona changed something?

PS For a few days Google seemed to think we were n the Netherlands but today it is back to thinking I am in Italy


Your connection is via satellite so has nothing to do with the problems that have been suffered around Tortosa. The provider and system is totally different and as it is based in Italy it has a habbit of appearing as if you are located there sometimes.  The IP address assigned is one that is classified as 'without country' so it can theoretically appear from anywhere.  Google doas a best guess on where you are based on your IP address.  Best bet is to fix your homepage as google.co.uk not google.com then it should always come up in English.

Title: Re: EURONA PROBLEM?
Post by Nigel on Jan 3rd, 2012 at 2:23pm

Ritaratbag wrote on Jan 3rd, 2012 at 12:42pm:
Nigel,
Are Eurona still working up on the masts, above Tortosa, please?
Our's and neighbours connection seems very slow, and not like it used to be.
Many thanks, Rita.


They have (on 28th December) installed a brand new system that operates with different equipment and on different frequencies.  I've been field trialling it the last few days and it's working well. If anyone has problems let me know.  We are planning to migrate anyone with problems to the new system.

Title: Re: EURONA PROBLEM?
Post by Ritaratbag on Jan 3rd, 2012 at 3:11pm
Speed is slow, takes ages to download, and can't stream i.player.
Skype over last few weeks has been very poor.
Hope it gets sorted soon.
Thanks again, for your updates.

Title: Re: EURONA PROBLEM?
Post by coldalba on Jan 3rd, 2012 at 5:09pm
Nigel

When you say they/you have been trialling new equipment and services are we talking about the satellite system because if so please book me in for a change to get rid of the system frequently failing after 15 minutes.
Ed

Title: Re: EURONA PROBLEM?
Post by PlanesPete on Jan 3rd, 2012 at 11:06pm
Hi Nigel, we are having the same problem of not being able to access HTTPS:// addresses. We are near Perello and access the mast at l'Ametlla on WiMax. Any News?

Title: Re: EURONA PROBLEM?
Post by jollyolive on Jan 4th, 2012 at 7:09am
Nigel,  can you please chase Eurona for helping themselves to 110.11 euros instead of 70   initial installation cost.   thank you,

Title: Re: EURONA PROBLEM?
Post by PlanesPete on Jan 4th, 2012 at 8:09am
SSL connections are working again this morning and speed is back to nornal.

Title: Re: EURONA PROBLEM?
Post by Nigel on Jan 4th, 2012 at 8:10am
Have done. The will most likely apply a credit so not charge you this month. Am waiting for a reply from the admin people.

Title: Re: EURONA PROBLEM?
Post by Bulldog on Jan 6th, 2012 at 5:50pm
Hi Nigel,
As you know I have been having problems getting and staying on the Internet since beginning December and not been able to use the phone is a nightmare. Its just taken me 40 minutes to get on now. Can you help please !!!
Thanks Bulldog.   

Title: Re: EURONA PROBLEM?
Post by Ritaratbag on Jan 7th, 2012 at 1:45pm
Nigel,
Internet is worse than ever at the moment.
Last night only two lights were showing, on the little box!
Today after doing speed tests etc. it came up as D.   Pathetic!

Title: Re: EURONA PROBLEM?
Post by Nigel on Jan 7th, 2012 at 3:37pm
I'll be starting to migrate people next week - would have started earlier were it not for the wind and getting a really bad cold.. Will be in touch asap.

Title: Re: EURONA PROBLEM?
Post by Ritaratbag on Jan 7th, 2012 at 3:58pm
Thanks Nigel,
Hope the cold gets better soon.
Regards, Rita.

Title: Re: EURONA PROBLEM?
Post by jollyolive on Jan 8th, 2012 at 7:12pm
Nigel,   sooooo   slowwwwwwwww have to have a cup of tea  in between  trying to do anything on net  ..................

Title: Re: EURONA PROBLEM?
Post by Ebrovoice on Jan 8th, 2012 at 9:27pm
Same here Nigel. What is the issue?

Title: Re: EURONA PROBLEM?
Post by Dusty on Jan 9th, 2012 at 2:09pm
I am getting fed up now with the internet connection being so slow! About time somebody wound up the rubber band or stoked the boiler and increased steam pressure! Also, I have a minor gripe with the fact that Nigel posts notices of problems with Eurona on the forum when these problems mean we cannot get online to check out what´s wrong!

Title: Re: EURONA PROBLEM?
Post by santsalvador on Jan 9th, 2012 at 3:05pm
Eurona seem to be having lots of problems, isnt it ironic that Iberbander seems to be fine after so many have changed over, we havent had problems with Iberbander for a couple of years now, offering a good service.
Terry.

Title: Re: EURONA PROBLEM?
Post by Nigel on Jan 9th, 2012 at 4:25pm
Yes they are having problems. It is in part due to the failure of a complex router last november (remember the Blackberry outages!). This isn't an off the shelf bit of kit and although it was ordered back in november it has only just (today I was told) arrived.  The router that has been in use to date hasn't got enough capacity and so the whole of the network is suffering from saturation at peak times. Lately it seems to be suffering much more than at the beginning - I've no idea why.  Someone putting a 1Kw transmitter in close proximity to the Eurona aerial has just compounded the problem on the Tortosa side of CollRedo.  For those people particularly affected by this interference Eurona are migrating them onto a new system that was put into service on 28th December - this has already started but this doesn't remove the problem of the saturation.

I have been told the work to replace the broken router and upgrade the network is starting tomorrow and will take about 2 weeks.  The whole network is being upgraded from Barcelona all the way down through Tarragona and Tortosa.

What impact this will have during the upgrade I don't know. I would guess it will mean some short outages while things are switched over. If I know anything I'll post it here.

Nigel

Title: Re: EURONA PROBLEM?
Post by Ebrovoice on Jan 9th, 2012 at 5:21pm
Nigel thank for your input. Are Eurona going to see to credit us for loss of service or lack of speed. I rely on fast speed downloads from the States and pay the higher rate but do not see any benefit to those who are paying the lower rate.

On a number of occasions I have not been able to meet deadlines for conference calls as I´ve had no service. It is bad enough  juggling that we are 8 hours ahead of the West Coast and often my calls are nearer midnight. The other side of the coin is I´ve had a Skype connection but couldn´t open my ´webmail´ and download the file they sent mid-call for to peruse and discuss - due to the slowness of Eurona´s system. This is very embarrassing.

I know you are not the company but a representative but would be obliged if you could pass on our discontent. It doesn´t bode well in anyone recommending Eurona to future clients either.

Thanks for the notice.
Rosie

Title: Re: EURONA PROBLEM?
Post by Hen_Fox on Jan 10th, 2012 at 9:22am
I thought I was alone ......I have sat for 2 hours on Sunday evening 7pm 'til 9pm with no internet access, same again last night...what is going on ?????  Am I to believe that I am paying 53 euros a month NOT to have the internet...before Eurona I did not have it but it was free...please Nigel once and for all get it working or take my equipment away ,cancel my contract, which Eurona are not honouring anyway, and let me get on with my life.The telephone which I have had for 7 months has never had an incoming call..Nigel, you were going to sort it out a few months ago...please can we sort this out or get rid of it.I am an easy going person but Eurona drives me crazy.....

Title: Re: EURONA PROBLEM?
Post by Hen_Fox on Jan 11th, 2012 at 10:12am
Again ...I spent2 hours last night 7-9pm waiting for the internet and my telephone to become active...NOTHING...this morning it is working...what is happening ? Would eurona please advise me when the Tortosa internet will be operational..it will save me wasting my generator fuel and my time....AND I sincerely hope that we will not be charged this month for receiving no service.

Title: Re: EURONA PROBLEM?
Post by Nigel on Jan 11th, 2012 at 3:05pm
Please read my previous post on 9th January - a proiject has been started and is due to complete in 2 weeks. Until that has completed I can do very little.

Title: Re: EURONA PROBLEM?
Post by jollyolive on Jan 17th, 2012 at 6:15am
Nigel,   Eurona have helped themselves to more money 63.48 on top of 110.11  PLEASE  sort this out ,if the 63 is for Jan and Feb , Ithink you said they would take 2 months, then you must get them to return the 110  jy.

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