wrote on Dec 4^th, 2012 at 2:31pm:

wrote on Dec 4th, 2012 at 1:28pm: Hi. Hope someone can help me, we recently returned a hire car back to barcelona airport which had a small amount of damage for which we accepted responsibilty as some one had hit the car when it was parked in tortosa and driven off. anyway to cut a long story short when we returned the car we agreed to pay 103 euros for the damage so they took that amount from my debit card, no problems so far. anyway to my supripse when we arrived back in the uk and checked our bank statement atesa had taken the 103 euros for which hey gave me a receipt but then witout my knowledge took another 670 euros without my authority, i have tried phoning them several times but there phone seems to be engaged all the time, so does anyone have an e-mail for atesa to which they might reply or a phone number they might answer,[highlight] Also is there a spanish equivalant to trading standards i can contact, any help greatly appreciated. thank you  [/highlight] Hi jt42, Sorry to hear about your Car Hire problems.The local Comarcal (like our County Councils back home) for this area,Baix Ebre,operates a "Consumers Department",which handles  complaints against  Private Companies.I have added a link into the relevant part of there website. (it is in Catalan) They may be able to assist you. http://www.baixebre.cat/oficina-consumidor.asp Good luck.