We've taken note of your complaint.  Enterprise Holdings is  the parent company of Atesa and as customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact pick-up location, your contact information, rental agreement or reservation number and any further information regarding your bill. We'd be happy to help.  When emailing, please list Reference Number 121204-002119 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia
Social Monitoring Coordinator