Can somebody recommend a good and reliable land line and internet provider ? Location is 3 km from Reguers. Have a lot of problems with Eurona telephone land line and the intenet speed provided.
Calls within Spain and this area are nearly not working the last weeks.Although Eurona provided us with a new antenna receiver problem is at this moment not solved. A technician has been promissed to visit us next week again.

Rob Dijs

http://www.ebrecom.com/fosensefils.htm

Bunter dear chap, Ebrecom will not be able to help Rob.They serve mainly in a slim corridor along the Ebro River & most of the Ebro delta (as far as I can see). Anyway,I as a long term Eurona sufferer,have recently either spoken to or heard of a multitude of current problems involving either expats or other non spanish clients (obviously I am not in communication with their Catalan clients, so I cannot speak for them).Their engineers have recently put a great receiver in for my internet signals, it´s big enough I am sure to now pick up all the International Space station broadcasts ,but hey not any where near my 6MB contracted internet signal from our friends at Eurona! There is an obvious current on-going problem,where Eurona are clearly unable to supply myself and others (that we have been speaking to) the legal 10 percent MB limit the Spanish law allows them! (Forget what we have contracted with them). With respect to Nigel,whom I will always treat as a friend,I do not feel that if we challenge Eurona,then we are challenging Nigel. So let´s jointly think about a protest against Eurona & try and get this company thinking about its clients again. If you agree with me then PM me & I will coordinate a collective complaint to the local trading standards body on a joint basis.This may take a few months,but let´s see how we go.
Ebrorob

We have used iberanda for almost 10 years now and we have no problems.  They might be more expensive but at least we have a reliable connection.

There are problems with capacity. As I said many times before, before the big TV switch off, WiMax is not suitable for IPTV service when a large number of people are using it - it is a limited bandwidth technology.

So, what has happened? Load of people connected with IPTV, Android boxes and streaming to their PC's in one form or another and the result.. poor service as insufficient bandwidth - should I say 'you were warned' ??

I'm in contact with Eurona about the problems - and they are fully aware of them. There is a plan to improve the capacity around Tortosa but it won't be completed until August due to permissions etc.

Re Iberbanda - at the momento it is ok but Iberbanda are not investing anything in their network and are losing lots of customers due to price and speed, they have máximum 3Mb (this comes from an Iberbanda engineer).

Well you know our problems! Interesting that you wrote this before I phoned you after 10am today!  I wonder if Eurona engineers know what they are doing? after working on our set up for hours fitting a high mast & changing the direction to face the hotel & we know that definately does'nt work! We are giving them to return to make things work.

Pat
      I was walking my dogs the other day over your neck of the woods and had coffee at the nice bakery there in Riumar in the group of shops on the last turning out of town from the beach. I used their free wifi whilst there and out of boredom did a speed test re the Wifi connection and was getting a download speed of 9mbs. I have Iberbanda but only have 3 mbs. I wonder if the same Wifi as the cafe would work for you. I spoke with the young man in the cafe and he told me they only pay 14 Euro per month. He gave me the guys number who fitted theirs. His name is Agusti and his number is 647997599 and the name of the company is Delinternet. Take you laptop down to the cafe and try before you buy  :D

http://www.delinternet.com/

Dear Nigel,

Thanks for the explenation what causes the  capacity problem, but and again this reply is not personal to you but to the company Eurona.
As mentioned in your comment you predicted that this problem could be expected when they decided in the UK to stop with broadcasting in all Europe.
Is it not the responsibility from every company ( if you want to stay in the market ) that you look into the (near)  future to find out what can happen ??
It is Obvious that Eurona is not managing the expectations and changes in the market, they only react on problems on that moment and than you have a lot of unsatisfied customers. The problem with the capacity is large, friends in Camarles have the problem. So if you in this the aerea it is problem from Riumar to Camarles to Aldover were I am living .

Is it possible that you inform us with an e-mail account from the director of Eurona so that we can file  an official  customer complaint in relation to the problems we all have ? And will they give us a discount on our bills because we do not receive the service for which we pay ?
For me it is also a good idee from Ebrorob to co-ordinate the complaints  and of course I will be one them, but it is not possible to PM him because I do not access to the possibility.

Nigel, again it is not personal to you . ( I worked myself for 9 years for the BT group in Holland so I know a little bit of the problem from unsatisfied customers)

Kind regards, Rob Dijs
perhaps you will come to my house to see if we can solve the problem from the Phone connection I asked for an engineer and they informed me that they will call in the near future for an appointment.

dijs5152 wrote on Apr 28^th, 2015 at 10:29am:

Dear Nigel, Thanks for the explenation what causes the  capacity problem, but and again this reply is not personal to you but to the company Eurona. As mentioned in your comment you predicted that this problem could be expected when they decided in the UK to stop with broadcasting in all Europe. Is it not the responsibility from every company ( if you want to stay in the market ) that you look into the (near)  future to find out what can happen ?? It is Obvious that Eurona is not managing the expectations and changes in the market, they only react on problems on that moment and than you have a lot of unsatisfied customers. The problem with the capacity is large, friends in Camarles have the problem. So if you in this the aerea it is problem from Riumar to Camarles to Aldover were I am living . Is it possible that you inform us with an e-mail account from the director of Eurona so that we can file  an official  customer complaint in relation to the problems we all have ? And will they give us a discount on our bills because we do not receive the service for which we pay ? For me it is also a good idee from Ebrorob to co-ordinate the complaints  and of course I will be one them, but it is not possible to PM him because I do not access to the possibility. Nigel, again it is not personal to you . ( I worked myself for 9 years for the BT group in Holland so I know a little bit of the problem from unsatisfied customers) Kind regards, Rob Dijs perhaps you will come to my house to see if we can solve the problem from the Phone connection I asked for an engineer and they informed me that they will call in the near future for an appointment.

Hi Rob
My email address is ebrorob@hotmail.com

Eurona don't care about their customers, that's why they don't bother to answer emails. They advertise 3 mbs for 18 euros, but we are paying 24 euros and when we did a speed test we were getting 0.13mbs. No wonder it is slow. Phone calls to them are a waste of time, might as well go bang your head against the wall. There are several companies out there providing rural internet and 1 of them is going to be getting our business cos we are fed up with being ignored by Eurona who just want to take your money every month but don't know the meaning of customer service.

i am sorry to say that nobody warned me about problems I might have in the future with eurona I am paying for 6 mgb and am lucky if I get 2.As you say phoning doesnot help because nobody reacts.As I also have my landline with eurona \\\\i have now decided to go back to movistar for the phone so that at least people can reach me again.if there is another provider who can give me my english channels please let me know because I am really fed up with the situation. I am in ampolla.

wrote on Apr 29^th, 2015 at 9:18am:

Eurona don't care about their customers, that's why they don't bother to answer emails. They advertise 3 mbs for 18 euros, but we are paying 24 euros and when we did a speed test we were getting 0.13mbs. No wonder it is slow. Phone calls to them are a waste of time, might as well go bang your head against the wall. There are several companies out there providing rural internet and 1 of them is going to be getting our business cos we are fed up with being ignored by Eurona who just want to take your money every month but don't know the meaning of customer service.

Interesting comments   Stuandeve, I do sincerely hope you find a more reliable & not too expensive provider elsewhere. You have highlighted where I believe the Eurona management mindset is. I believe they know in this particular area,there are hardly any alternative rural internet providers.I myself believe (where I am located) that Iberbanda are the only other provider. So in these cases they assume you will just have to stick with them! Thats why they are cheaper & have, whether intentionally or not,overloaded their network   :'(

Very happy Delinternet customer here in el campo above Camarles
€15 per month for 10mb down and probably about 2mb up

Kids just rented a flat in the village and Iberbanda (Movistar) are charging €40 per month for similar speeds.

A very nice man from Delinternet came to us today, if all goes well we will sign up! We have tree problems so we will have to see.........

Sorry to hear of all your problems. Can only assume that your area is particularly overloaded. We use the l'Ametlla antenna and have no problems. Interestingly, Eurona will only offer us 1mb but we get a consistent 3mb for our €18.
We use my-private-network as a VPN for £5 a month and Voiptalk for the phone with a UK number so relatives can call us without worrying about the cost and we can phone UK agencies and appear as a UK number.

wrote on Apr 29^th, 2015 at 9:18am:

Eurona don't care about their customers, that's why they don't bother to answer emails. They advertise 3 mbs for 18 euros, but we are paying 24 euros and when we did a speed test we were getting 0.13mbs. No wonder it is slow. Phone calls to them are a waste of time, might as well go bang your head against the wall. There are several companies out there providing rural internet and 1 of them is going to be getting our business cos we are fed up with being ignored by Eurona who just want to take your money every month but don't know the meaning of customer service.

Can you send me copies of the emails you sent, when they were sent and to whom. Also any record you have of calls, who you spoke to etc.
I have forwarded peoples comments to Eurona. They have a 50 strong team in Customer services but it seems they are still having problems.
We are trying to get to the root of it so any/all information will help. Please email to admin@tortosaforum.com

For anyone else, please note who you spoke to/when you called, if you can't get an answer let me know when you called and I'll get them to call you.

Euronas email address is atencionalcliente@eurona.net and customer services pone number is 901444888

Nigel wrote on May 1^st, 2015 at 8:36am:

wrote on Apr 29th, 2015 at 9:18am: Eurona don't care about their customers, that's why they don't bother to answer emails. They advertise 3 mbs for 18 euros, but we are paying 24 euros and when we did a speed test we were getting 0.13mbs. No wonder it is slow. Phone calls to them are a waste of time, might as well go bang your head against the wall. There are several companies out there providing rural internet and 1 of them is going to be getting our business cos we are fed up with being ignored by Eurona who just want to take your money every month but don't know the meaning of customer service. Can you send me copies of the emails you sent, when they were sent and to whom. Also any record you have of calls, who you spoke to etc. I have forwarded peoples comments to Eurona. They have a 50 strong team in Customer services but it seems they are still having problems. We are trying to get to the root of it so any/all information will help. Please email to admin@tortosaforum.com For anyone else, please note who you spoke to/when you called, if you can't get an answer let me know when you called and I'll get them to call you. Euronas email address is atencionalcliente@eurona.net and customer services pone number is 901444888

Hi Nigel, Do you mean trying to get to the root of the problem concerning the excessively low internet speeds most foreign Eurona customers (including me) seem to be getting mainly in the Tortosa area? or regarding why Eurona customer services appear to be so bad? It must be a bad time to be an Eurona english speaking customer services agent at the moment,especially with a lot of angry ex-pats ringing in.   :'(

50 people just manning the phones eh.... ;D ;D ;D ;D

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The slow speed is, as I said before, due to saturation of the network and a solution is in progress but will take time to be completed, unfortunately it's not a simple process and has been ongoing already for several months.

More concerning is the lack of response from customer services which has been an ongoing bug-bear of mine. I need to forward details of when/who/what to Eurona so they can investigate as they (the management team) believe they have put in place the resources to handle emails/calls but the feedback is to the contrary (from the comments here) so the only way to find out what is going on is to dig deeper with concrete facts.  A couple of years ago several agents were fired for failing to do their job properly. Although it may not appear so, Eurona are trying to offer the service they should but something is amiss somewhere.

So far I've had 0 copies of emails that have been sent......

About to move out to St Jaume, am trying to work out who would be best to provide us with internet and phone but having seen all this I think Eurona won't be the one. Id be interested in hearing from anyone else out that way as to who they use please. Considering Iberbanda as have used them before but need decent speeds.

Hi Nigel

Just to let you know, customer service is I would
state  non existent!!!!! as I  tried contacting them
last monday by phone on 4 occasions hanging
on until the line connection went dead.
Eventually phoned again and spoke to sales (no name),
very quick to respond (I wonder why). Explained my
problem to a lady rep who I think was English. She
understood my request, said, this was a simple matter
would contact technical on my behalf. She took all my
details and I am still waiting to hear from technical.
Tried again yesterday no one, but no one, answered,
whether it be sales or technical.
Eurona are quick off the mark for sales/installation and
even quicker to ignore any problems, as with my landline.

These comments are no reflection upon you Nigel so please
don't think I'm getting at you, HOWEVER THESE ISSUES HAVE
BEEN GOING ON FOR YEARS!!!!!!!!!!!!!!!!!!!!!! and would seem
likely to continue as Eurona ignore the problems. (but will
keep taking the full money when they supply an inferior
service).

In a nutshell I, like many other disgruntled customers feel
we are being strangled by the SHORT and CURLIES!!!


regards
RobinB


   

Well, surprise surprise, I got a phone call from the engineer at Eurona this morning. He said they have fixed the problem and would I do a speed test while he was on the phone. I did, and we were getting just over 5 meg!!! I said great but will it stay that way. He said YES. And it did stay like that............ for all of 3 hours, then back to the usual 0.21 meg. So... not only are Eurona useless, they are liars as well.

I think Eurona scan the forum because after my comments,
they were on the phone to me (MOBILE PHONE mind you
probably couldn't get a connection on the landline) yesterday
afternoon, sorted the problem for now.

Amazing.

regards

...because I am hassling them and sent your comments (translated) and mobile number.

This is why I need feedback and to know when things aren't as they should be, this way (although it is not ideal) problems can get resolved.

Still 0 emails.....

We reported that our Eurona service has very much declined since their engineers came 8/9 days ago but they have not contacted us about calling to put the matter right even though it is their fault, now I do the internet in a local cafe! & we get NO TV. don't know why I'm paying for this dreadful service!

Hi Guys,
Perhaps I found an alternative for Eurona !!!

Company Name : Novatel,authorized distributer for Canal +
They can supply WIFI ,internet and Phone.
Location: Carrer Teodor Gonzalez 12, It is one of the Streets after the market towards My Spanishome and in neighbourhood was the Vodafone shop.
Website:www.novateldigital.com
Tel:977442203
Tecnic comercial :Domingo Fandos Gracia ,tel: 669895880
e-mail: tortosa@novoteldigital.com
They have also shop/offices in Vinaros and Benicarlo
As far as I know only Catalan speaking.

Now the rates:
New installations:
Alta internet con router Euro 75,- + IVA
Alta telefonia Euro 65,- + IVA
Keeping your old phonenumber Euro 15,-
Than payment per month :
Internet basico ,- euro 20,- + Iva
Intenet medio, euro 30 +Iva
Linea telefonica Opcional Euro 8,- +IVA

Check the speeds they offer on there website , because what is mentioned in the folder I have is not clear to me.
During my visit they asked where my finca was located and looked for the coordinates on Google , after that they checked there computer system and informed me that it was no problem to connect me because they are using repeaters ( correct enghlish !!?? ) .

kind regards,
Rob Dijs

Today we have had installed internet service by Delinternet!  They are in Deltebre & it works well, so happy.

I am glad you found something that works for you pat. The speeds appear very good from the bakery. Did you use the man who installed theirs ?  I hear he is very anti goat consumers so beware  ;D ;D ;D

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Good thing I did'nt bleat at him!  He's a very nice policeman!