Hi Nigel

Just to let you know, customer service is I would
state  non existent!!!!! as I  tried contacting them
last monday by phone on 4 occasions hanging
on until the line connection went dead.
Eventually phoned again and spoke to sales (no name),
very quick to respond (I wonder why). Explained my
problem to a lady rep who I think was English. She
understood my request, said, this was a simple matter
would contact technical on my behalf. She took all my
details and I am still waiting to hear from technical.
Tried again yesterday no one, but no one, answered,
whether it be sales or technical.
Eurona are quick off the mark for sales/installation and
even quicker to ignore any problems, as with my landline.

These comments are no reflection upon you Nigel so please
don't think I'm getting at you, HOWEVER THESE ISSUES HAVE
BEEN GOING ON FOR YEARS!!!!!!!!!!!!!!!!!!!!!! and would seem
likely to continue as Eurona ignore the problems. (but will
keep taking the full money when they supply an inferior
service).

In a nutshell I, like many other disgruntled customers feel
we are being strangled by the SHORT and CURLIES!!!


regards
RobinB