Dear Nigel,

Thanks for the explenation what causes the  capacity problem, but and again this reply is not personal to you but to the company Eurona.
As mentioned in your comment you predicted that this problem could be expected when they decided in the UK to stop with broadcasting in all Europe.
Is it not the responsibility from every company ( if you want to stay in the market ) that you look into the (near)  future to find out what can happen ??
It is Obvious that Eurona is not managing the expectations and changes in the market, they only react on problems on that moment and than you have a lot of unsatisfied customers. The problem with the capacity is large, friends in Camarles have the problem. So if you in this the aerea it is problem from Riumar to Camarles to Aldover were I am living .

Is it possible that you inform us with an e-mail account from the director of Eurona so that we can file  an official  customer complaint in relation to the problems we all have ? And will they give us a discount on our bills because we do not receive the service for which we pay ?
For me it is also a good idee from Ebrorob to co-ordinate the complaints  and of course I will be one them, but it is not possible to PM him because I do not access to the possibility.

Nigel, again it is not personal to you . ( I worked myself for 9 years for the BT group in Holland so I know a little bit of the problem from unsatisfied customers)

Kind regards, Rob Dijs
perhaps you will come to my house to see if we can solve the problem from the Phone connection I asked for an engineer and they informed me that they will call in the near future for an appointment.