Internet and telephone have been rubbish this last week in Jesus and according to friends in Raval de Christ. Why is it not possible to maintain a consistent service these days? Is Spain really so behind the times. Seriously considering changing providers (yet again).

I agree. Since last weekend the Internet service has been patchy and mostly unusable.

Had problems aswell, been worse since Wednesday.
Contacted Eurona on Thursday.
Tried disconnecting, re starting, all things they advised.
Nigel trying to sort the problem out, but still no good.

No probs at all where I am in Jesus.  Praps he smiles upon me ?

Agreed ,worse in the afternoon and eve. some sites load as normal ,others very slow or not at all. Nigel, any help from you ??

Seems to be a big problem, which they thought they had sorted out last night.
But still no better, can't even get on to do a speed test!

Welcome to our world rigour mortise moves faster than our connection with Eurona. Perhaps with the Independence saga, Halfer Mas may get it fixed.

No I know how to spell his name correctly, suppose its the rebel in me!!!!
Yours a politically correct Bulldog. 

Hello disgruntled Eurona users
I had many problems with the pseudo wimax provided locally. It was not with Eurona as I live near Vinaros. It is a long story so I will not relate it here. I did eventually invest in Satellite internet from Europasat using Tooway kit. I used it for 18 months without a problem. UK IP address as well. A bit more expensive but you get what you pay for. The kit is now up for sale (see for sale). Why am  I selling ? Civilisation has been  extended so I can now get Orange 4G with an external aerial (measured 20Mbits/sec download, 10Mbits/sec upload) for €30 month. Si if you cant get Orange 4G, the satellite is the next best thing

They tell me the problems are due to the DNS server they are using having problems. They are in the process of migrating to a different server.

If you know what you are doing then you can configure your wifi router and/or pc to use the Google DNS servers at 8.8.8.8 and 8.8.4.4 and you may then find your problems go away.

If not then either call technical support 901444888 or wait......

Not the answer, customers are looking for.
Pay for a service, get poor internet service all week,
then maybe we are able to configure and sort the problems out ourselves!
I don't think so.

well,I am blessed.  No probs, day or night and I am within Jesu's gentle fold.  Amen. 

With regards your router.


This should only take minutes to do. Please make a written note of any numbers that are in place before adding the forthcoming info. A quick pic of your router DHCP page with your phone is best.

Anyway the numbers Nigel has given are access to Googles servers and sometimes give you a faster internet but should give a smoother web experience. (google Public DNS)

When putting in the numbers make sure the full stops are in the right place do not put one at the end of the 4 figures.

Right how do we do this. If you know please forgive me I am trying to help those who don't  ;)

First you need to open your router configuration page on your computer. Open your browser and in the address bar at the top after you have cleared it type  192.168.1.1

Then press enter and you should get up yor router menu before that a small box will appear asking for user name and password The default for both is admin so type in admin for user name and admin for password and press enter.

Now you should have the router menu pop up it will normally have the title of your router be it TP link or Belkin etc.

Go down the menu on the left until you see DHCP settings and open it up. The bottom two boxes should be PRIMARY DNS in here type the following 8.8.8.8 note only 3 full stops. Then move down to the next box SECONDARY DNS in here type 8.8.4.4 again only 3 full stops.

Now click save last you have to reboot the router . Then close your web page and to be on the safe side restart your computer. This should improve you connection as you are using google servers not Eurona. If when starting off 192.168.1.1 does not work try 192.168.1.2

This is very easy to do and may or may not work but it is worth a try. There are many open DNS servers on the net just search under Google and pop their numbers in the same as you have with the google 8.8.8.8

https://en.wikipedia.org/wiki/Google_Public_DNS

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Easier said than done.
Can't get on to do anything.
Eurona not answering phones either.
Fed up with the bad service, over a week now.

How did you  type hereon.... :)

I agree with Ritaratbag. Why should we pay for a service that we then have to fix ourselves! And Bunter, I envy your capabilites and appreciate the idiot's guide to fixing the problem but this idiot got lost after the first phrase! Nigel, is there a time frame for Eurona to sort these problems out? My connection is intermittent so have grabbed the oportunity to post this while I can

Intermittent exactly.
My husband managed to get through to a lady at Eurona tonight. He told her that he wanted to cancel our contract.
She went away to speak to a techno, and came back saying that he would phone us in a 'few minutes'.
Still waiting.
Customer service does not exist.

Well we have had enough now.  >:(  We are going to go this week to another provider , more band width and cheaper. I totally agree why should we have to fix the problem ourselves when we are paying for a service.

Nigel ,as our main contact ,I feel that you should be instructed by Eurona to make any adjustments needed to keep the British contingent happy.

I wish I could!
Can anyone with problems please ring Eurona 931220311 (they speak English). Take a note of the name of the technician and ask for an incident reference number. Please let me know the name and number and I can then send an en-mass complaint!

The first techno that Paul phoned last week was named Carlos, but there have been others since. Sorry he hasn't
noted names, every time that he has phoned.
But they know about our complaint.  Number below,
Ticket Number 544273
Hope you have better luck with them than we have.
Have told them to cancel contract. The lady said the techno would phone us back last night. No call came.

With regards the reply l gave on page one have a look at this video it shows how you can change the dns settings on both your computer and your router.The numbers he puts in when changing the router are open dns which is the same but a little faster than google.it also explains how the changes cause your browser to run faster. in short these dns servers have millions of web pages already on their servers so when you type in a page it,s there in a flash your internet settings provided by eurona and others have to go looking for the information once you type it in and that takes time. Anyway good luck and have a go remember to note any numbers you are changing and where in the settings you changed them from.

https://www.youtube.com/watch?v=v63ID1ygWp8

wrote on Sep 28^th, 2015 at 8:32pm:

Well we have had enough now.  >:(  We are going to go this week to another provider , more band width and cheaper. I totally agree why should we have to fix the problem ourselves when we are paying for a service.

Who are you changing to ?

Hello again
I do not work for Orange. This is a truly independent view.
According to their coverage map, Orange 4G covers the whole of Tortosa and surrounding area. So why bother using an obsolete system like Wimax ? The future is LTE (or 4G). Most users should be able to get a good signal and hence decent upload and download speeds using the provided modem and the attached antenna. If the signal is borderline you can put up an external antenna (as I have). Changing Wimax suppliers is like changing one donkey for another. Not much use for daily travel to Barcelona

Fingers crossed.
Eurona system seems to be working o.k now.

Yup, they seemed to have pressed a button to release "the internet"! and the phone is working as well! Wow, they are spoiling us. Cynical me wonders for how long.

They found the problem (I had been telling them there was one for days!) and reset their network and it now seems to be functioning correctly - let me know if not!

Nigel

Hi Nigel,
Then perhaps all of us long standing Eurona sufferers just need is for "Eurona HQ" to install a Bloody Big Reset Button and then "JOB DONE"    8-)

We have been using Ebrecom without any problems at all for about 9 months.  Eurona contract cancelled; the woman who answered my call said she'd put me through to the Cancellation Consultant.......  I just wonder if his/her spouse asks what sort of day he had at the office !!   Obviously they don't want their equipment back for someone else as they haven't collected it yet.  It goes into the recycle bin soon.  Try info@ (or www.) ebrecom.com (not ebrocom of course).  They are the local retailer for guifi.net which is a global open source community.

Have dumped Eurona, their customer service leaves a lot to be desired thats when you can get through to them. We can not get any other internet due to our location but no internet is better than crap internet. EURONA you are the losers.

Try a company called Ebrecom. 198€ for equipment and installation and then only 20€ per month unlimited. tel 977 077 422.
Good luck all

We too are stuck with Eurona due to our location.  If anyone knows of a reliable satellite internet provider in this area I would be pleased to know of them.  Thanks

We use Eurona sattelite net because of our location too. We have never had a problem with it in several years. I thought all the problems I was hearing about were connected to the system using the masts?
Bruixot

wrote on Sep 25^th, 2015 at 9:01pm:

Internet and telephone have been rubbish this last week in Jesus and according to friends in Raval de Christ. Why is it not possible to maintain a consistent service these days? Is Spain really so behind the times. Seriously considering changing providers (yet again).

I have my connection via radio wave (I think) well anyway the company is Ebrecom.  They come and erect a sort of satellite dish on your house, point it to the nearest one and you then are part of their network.  I get upload figures of about 13-15... whatever and download of 8-11 normally.  Sometimes I have problems but not often.

I guess it would depend if there is anyone with them near you.

I apologise if this has been mentioned before.

I think Ebrecom is a reseller for Guifinet.  Excellent value if you're in range and line of site of one of their repeaters (which unfortunately I'm not).

We have had enough now, the internet is a bit better but the phone connection is really letting us down so we are changing. Looking at Ebrecom - 20gb for 20 euros!