Hi all could someone give us some consumer advise we brought a water pump from leroy merlin
in august this year and it failed a short time later in october so when we were recently over i returned
it to leroys who were not very helpfull after a long struggle with the staff we were told they were not responsible for the warranty which is 24 months and they gave us the number of the pump manufacturer
in barcelona to call, which i can see will turn into a saga as we do not speak catalan and we will probably not bother so any ideas appreciated and are leroys not responsible in any way
Thanks

Try what my friend did recently in Bauhaas.
The staff could not exchange as they did not have the same model in stock so he demanded a refund.  Was told that this was no longer their policy since August, which happened to coincide with the date the product was bought - very convenient.  He was a offered a credit note instead for other products.  He told them that was not acceptable and demanded his money again.  This was promptly refused once more and stayed that way until he demanded to see the store manager immediately.  Surprise, surprise they were suddenly able to refund the money.  They obviously had a set procedure to adhere to until they realised that they were not going to get away with it and bringing out the store manager was obviously going to get their knuckles rapped.

You could call the 'Agencia catalan de consum' their number is 012 or www.consumcat.net. I don't know if they have any English speakers but it's probably worth a try.
I'm sure they will tell you your rights, and if you tell Leroy Merlin you have spoken to them I'm sure you will get some response.

Nigel

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I have often used this number for friends and self for all sorts of issues and you just ask for an English speaking person and they are very fluent and have sorted out all sorts of challenges. Been using them since 2004!