Hmmmmmm

I've just sent a further complaint to Ryanair as they have not had the decency to respond to the complaint I sent them in August regarding charging me a credit card fee for booking flights, which is odd considering I don't have a credit card.

Maybe people think Ryanair have a good business model but I suspect most people would agree they should not charge customers for things they should not have to pay for and they should operate a fair and effective complaint system.

Tell you what anyone who thinks Ryanair are a good company try and submit a complaint on their website! Here is an easy one for you. When you are booking online where does it ask you if you are using a credit card or debit card?

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I sympathise with anyone trying to resolve issues with the company - I can imagine it is very frustrating.  I thought the cost of the payment method used is itemised in the drop-down menu at payment stage...but I could be wrong on that.  I'm not saying that I particularly like their business model but it usually pans out that they get me where I want to go, when I want to travel at a price I'm willing to pay - albeit with a bagfull of terms and conditions. Other considerations come into play on long-haul flights such as comfort/services.  I regard ryanair as a glorified bus service that's fairly reliable.

Thank you Pondgirl, you are absolutely right. You need to be very careful which card you select on the drop down menu. If you choose Visa rather than Visa Debit you will be charged as if you have used a credit card. An easy mistake to make but trying to rectify it is a nightmare.

I quite agree, we have used Ryanair to travel to and from Reus for some years now and although the fares are no longer as inexpensive as they used to be, they are still the cheapest for this route.  We have never had a problem with the Ryanair website and have always been treated with courtesy by their staff.
As with every online transaction, it is wise to check what you are signing up for before you confirm it. Much easier than trying to correct mistakes after the event.
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philmountains wrote on Sep 15^th, 2014 at 12:47pm:


I remember reading something about Ryanair dropping particular routes and besides the fact that some routes are not viable in the low season, they were put under huge pressure by the Catalan government to support Girona in particular. The Catalan authorities and Aena seem to market the 3 airports as 'a package' and would only give access to El Prat (the most popular with year round viability on many routes) provided Ryanair agreed to bring X amount of flights to Reus & Girona.  No problem with Reus (from Mar-Oct) due to its proximity to Salou/Port Aventura/Cambrils but Girona was a sticking point as Ryanair effectively 'lost interest' in the airport once it acquired slots in El Prat. That's my understanding of it anyway.