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25 Eurona (Read 16287 times)
Ritaratbag
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Re: Eurona
Reply #15 - Sep 28th, 2015 at 8:07pm
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Intermittent exactly.
My husband managed to get through to a lady at Eurona tonight. He told her that he wanted to cancel our contract.
She went away to speak to a techno, and came back saying that he would phone us in a 'few minutes'.
Still waiting.
Customer service does not exist.
  
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ClipClop
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Re: Eurona
Reply #16 - Sep 28th, 2015 at 8:32pm
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Well we have had enough now.  Angry  We are going to go this week to another provider , more band width and cheaper. I totally agree why should we have to fix the problem ourselves when we are paying for a service.
  
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jollyolive
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Re: Eurona
Reply #17 - Sep 28th, 2015 at 9:31pm
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Nigel ,as our main contact ,I feel that you should be instructed by Eurona to make any adjustments needed to keep the British contingent happy.
  
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Nigel
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Re: Eurona
Reply #18 - Sep 29th, 2015 at 7:16am
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I wish I could!
Can anyone with problems please ring Eurona 931220311 (they speak English). Take a note of the name of the technician and ask for an incident reference number. Please let me know the name and number and I can then send an en-mass complaint!
  
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Ritaratbag
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Re: Eurona
Reply #19 - Sep 29th, 2015 at 7:39am
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The first techno that Paul phoned last week was named Carlos, but there have been others since. Sorry he hasn't
noted names, every time that he has phoned.
But they know about our complaint.  Number below,
Ticket Number 544273
Hope you have better luck with them than we have.
Have told them to cancel contract. The lady said the techno would phone us back last night. No call came.
  
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Bunter
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Re: Eurona
Reply #20 - Sep 29th, 2015 at 9:24am
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With regards the reply l gave on page one have a look at this video it shows how you can change the dns settings on both your computer and your router.The numbers he puts in when changing the router are open dns which is the same but a little faster than google.it also explains how the changes cause your browser to run faster. in short these dns servers have millions of web pages already on their servers so when you type in a page it,s there in a flash your internet settings provided by eurona and others have to go looking for the information once you type it in and that takes time. Anyway good luck and have a go remember to note any numbers you are changing and where in the settings you changed them from.

https://www.youtube.com/watch?v=v63ID1ygWp8
  
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Re: Eurona
Reply #21 - Sep 29th, 2015 at 4:18pm
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Quote:
Well we have had enough now.  Angry  We are going to go this week to another provider , more band width and cheaper. I totally agree why should we have to fix the problem ourselves when we are paying for a service.

Who are you changing to ?
  
Where there's life there's hope !!
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David
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Re: Eurona
Reply #22 - Sep 29th, 2015 at 9:41pm
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Hello again
I do not work for Orange. This is a truly independent view.
According to their coverage map, Orange 4G covers the whole of Tortosa and surrounding area. So why bother using an obsolete system like Wimax ? The future is LTE (or 4G). Most users should be able to get a good signal and hence decent upload and download speeds using the provided modem and the attached antenna. If the signal is borderline you can put up an external antenna (as I have). Changing Wimax suppliers is like changing one donkey for another. Not much use for daily travel to Barcelona
  
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Ritaratbag
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Re: Eurona
Reply #23 - Sep 30th, 2015 at 12:10pm
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Fingers crossed.
Eurona system seems to be working o.k now.
  
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Dusty
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Re: Eurona
Reply #24 - Sep 30th, 2015 at 7:46pm
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Yup, they seemed to have pressed a button to release "the internet"! and the phone is working as well! Wow, they are spoiling us. Cynical me wonders for how long.
  
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Nigel
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Re: Eurona
Reply #25 - Oct 1st, 2015 at 5:54pm
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They found the problem (I had been telling them there was one for days!) and reset their network and it now seems to be functioning correctly - let me know if not!

Nigel
  
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ebrorob
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Re: Eurona
Reply #26 - Oct 1st, 2015 at 7:34pm
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Hi Nigel,
Then perhaps all of us long standing Eurona sufferers just need is for "Eurona HQ" to install a Bloody Big Reset Button and then "JOB DONE"    Cool
  
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ColinB
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Re: Eurona
Reply #27 - Oct 1st, 2015 at 8:05pm
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We have been using Ebrecom without any problems at all for about 9 months.  Eurona contract cancelled; the woman who answered my call said she'd put me through to the Cancellation Consultant.......  I just wonder if his/her spouse asks what sort of day he had at the office !!   Obviously they don't want their equipment back for someone else as they haven't collected it yet.  It goes into the recycle bin soon.  Try info@ (or www.) ebrecom.com (not ebrocom of course).  They are the local retailer for guifi.net which is a global open source community.
  
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macmaster
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Re: Eurona
Reply #28 - Oct 19th, 2015 at 12:00pm
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Have dumped Eurona, their customer service leaves a lot to be desired thats when you can get through to them. We can not get any other internet due to our location but no internet is better than crap internet. EURONA you are the losers.

Try a company called Ebrecom. 198€ for equipment and installation and then only 20€ per month unlimited. tel 977 077 422.
Good luck all
  
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Tony
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Re: Eurona
Reply #29 - Oct 19th, 2015 at 7:37pm
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We too are stuck with Eurona due to our location.  If anyone knows of a reliable satellite internet provider in this area I would be pleased to know of them.  Thanks
  
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